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Issue No. 1
January 2009
Happy New Year!

As we settle in to the year ahead, Spitfire Strategies understands the challenges nonprofits and foundations face given the current economic climate. We look to the new administration and Congress as a source of new opportunities. As President Obama takes office, we recognize that hope is alive and well, that hard work and determination can prevail, and that a strong message that resonates with your target audience is the key to success.

Spitfire Strategies is passionate about giving a powerful voice to social change organizations. We never stop reading about the latest communications trends, studying communications efforts for best practices and lessons learned, and thinking about new ways to help our clients break through the noise to create a bigger impact. We believe strong communications is the foundation of any successful campaign and we want nonprofits to have the resources needed to put the best communications programs possible in place.

That's why Spitfire Strategies is introducing Spitfire Sparks. Delivered right to your in-box each month, our newsletter will include tips for making your communications dollars go farther, lessons from the field (the good, the bad and the ugly), links to additional free or cheap yet valuable resources, and strategies for making communications do more to help you achieve your ambitious endeavors.

Now is not the time to short-change communications efforts. Instead, it is time to hone them so you get more from them. Not a single penny should be wasted on untargeted outreach efforts. We can avoid this by getting even smarter about how we communicate with our audiences - and make communications work harder to help reach important goals.

We hope you find these tools helpful and welcome your feedback. Please direct inquires or ideas to Sparks@SpitfireStrategies.com.

Best wishes for a successful 2009!

What's Inside
Great Minds - The Freakonomics Guys Strike Again
Don't Drink the KoolAid - A Blinding Flash of the Obvious
Spitfire Recommends - Are We There Yet?
Good to Great - Messaging in a Tough Economy
Say What? - Dual Eligibles - Two Singles Ready to Mingle?
On a Shoestring - Using a Megaphone Without Using Big Bucks
Ask Spitfire - Smart Answers
Great Minds
Ideas to Make You Think

The Freakonomics Guys Strike Again
by Ed Walz  - Vice President

Take a look at this Freakonomics blog entry exploring why TV and Web sites drive visitors to museums but give sports fans reasons to skip the trip to the stadium. The lesson for nonprofit communicators is to consider how your audience will perceive your ask, given the communications medium you choose. Is your ask like a museum, with low costs for entry and a high "be in the presence" value so that virtual communications helps drive people to participate in the real world? Or is it like a Major League Baseball game, with higher entry costs (for nonprofits, this may include time, money, or public attention) and a sense that online participation is as good or better than showing up in person?

The Obama campaign, for example, used the Web to raise money, but also used it as an organizing tool that drove supporters to rallies, meet-ups, fundraisers and other in-person events that are the absolute essentials of the modern campaign. Or consider the Louisville, Kentucky, transit agency, which used an online and TV rap video to encourage area commuters to use the bus bike racks. Try not to think about it in terms of right or wrong. It's matching the ask with the medium that will make your outreach strategy smart.

Don't Drink the KoolAid
Avoid Everyday Pitfalls

A Blinding Flash of the Obvious
by Kristen Grimm  - President

You are facilitating an important meeting. Might be 10 people gathered for a staff meeting. Might be 1,000 members joined at a conference. As you clear your throat and get ready to begin, all eyes are on you. In the next 30 seconds, the audience will decide whether to pay attention or zone out and start checking email. This is the time for a big visionary talk to get the group excited and ready to go - not the time to tell them where the bathrooms are located. Yes, this may be an important detail, but talking logistics when you need to be agenda setting is sure fire way to lose your audience's attention before you get started. Every time you talk, think about what you need to accomplish. Opening with logistics will amount to a false start every time. You may wonder: When is the right time to make that announcement? There are many options, but here's my advice: never. Let people find the bathroom for themselves. They do it every day in public places all over the world, even when they don't speak the language.

Spitfire Recommends
Latest and Greatest Resources

Are We There Yet? A New Evaluation Tool
by Kendra Beach  - Senior Account Executive

Track the impact of your communications strategies with a new evaluation tool by Asibey Consulting and The Communications Network -- Are We There Yet? A Communications Evaluation Guide. This free tool gives nonprofits and foundations nine steps to create an evaluation plan that will assess the impact of their communications efforts. It features a step-by-step Evaluation Strategy Worksheet, case studies of organizations that effectively used evaluation methods to reach their goals, and ideas on what to do when you're not hitting your benchmarks.

For more information and to download a free copy, visit The Communications Network.

Good to Great
Smart Strategies for Success

Messaging in a Tough Economy
by Alyssa Oliveri  - Account Executive

Your own bottom line isn't the only one taking a hit by current economic woes. Your target audiences are also struggling to make ends meet. If you're Joe the Plumber and you're strapped for cash, how do you decide where to donate, if at all? And if you're Joe Policymaker facing a statewide budget crisis, how do you decide which programs to keep and which ones to cut? In the face of this reality, strong and consistent messaging will set you apart from your competition and give you the edge every time. In times of economic uncertainty, the trick is to avoid the, "We're only asking for a dollar," or the, "It's a great long-term investment," trap. Think about it. How is what you are saying different from what everyone else is saying? Get into the heads of your target audiences and identify their core values. What do they care about right now? What can you say that taps that value and gives them the most immediate return on their investment? For example, if addressing a policymaker in a tourism-dependent district about investing more state dollars in recycling programs, consider a statement like, "Allocating more funding to our Use the Blue Bin Program will be a really smart investment this year because the more people recycle, the less trash we see on the streets. And the less trash we see on the streets, the more attractive our city is to tourists." Check out this TV ad from Target. In a struggling economy, Target knows that its customers are looking for savings. They do a great job of highlighting their discounted products, yet they don't ignore the core values of everyday middle-class consumers (i.e., their customer base). Target says that you can still exercise and spend quality time with the family this year - all while saving a few bucks.

Say What?
Jargon Alert!

Dual Eligibles - Two Singles Ready to Mingle?

You are listening to a presentation and suddenly find yourself wondering, "What the heck does that mean?" You are not alone. Speakers frequently use words or phrases that are familiar to them, but sound like a different language to the rest of us. In fact, it is a different language - it's jargon.

It is a fundamental fact of good communications: if your audience doesn't understand what you are saying, your messages won't get through to them. In an effort to wipe out jargon, Spitfire Strategies presents the MEGO Alert. Next time you see or hear a phrase that Makes my Eyes Glaze Over, we want to know about it.

Consider this phrase: dual eligibles. Did your eyes just glaze over?

Newsletter readers are invited to send us their take on this phrase - humorous, literal or irreverent - or nominate a piece of jargon for a future edition by clicking here. The best suggestions will be posted in our next newsletter along with the actual definition and a new MEGO Alert.

And beware: the next time you prepare to address an audience, make sure you don't become a candidate for the next MEGO Alert.



On a Shoestring
Low Cost Strategies for High Impact

Using a Megaphone Without Using Big Bucks
by Monisha Som  - Account Executive

It's no big secret: to reach your target audience, you have to make yourself heard. Unfortunately, you aren't the only one trying to get your messages out there. In these tough economic times, it is important to find successful ways to break through the noise without breaking the bank. With new tools, technological gadgets or social networks arriving on the scene on an almost daily basis, cost-effective ways to set your messages apart from others are all around us.

Try making and posting a video on You Tube. Yes, these days YouTube is for more than just lip-synching along to Moldovan pop songs. Frequently, social organizations are using these effectively to raise social awareness among audiences who are compelled to act. It's even possible to set up your own page on the Web site's nonprofit and activism channel. Some great examples include Witness, the AdCouncil and Human Rights First. These organizations are broadening their reach instantly - without the expense of a major PR campaign - and tapping into viral networks that amplify their voices quickly.

Human Rights First (HRF) produced this short video using photos of President Obama, the recording of a previous speech and an interview with the organization's executive director, Elisa Massimino. For less than $150, you can get a Flip camera to take high quality video - like the interview with Massimino. In less than 3 minutes, HRF was able to get a conversation started about the need for human rights reform and their goals for action in the new Administration. Since releasing the video, nearly 5,000 viewers have watched HRF's message and dozens have posted comments. YouTube videos not only make for an inexpensive communications tactic, but engage audiences by giving them a venue for interacting with you. When creating a YouTube video that level of interaction that gets people talking is the goal. YouTube makes it all easy with some great instructions on how to get started.



Ask Spitfire
Smart Answers to Your Questions

You've got questions.  We want to share the answers.  We are using this newsletter as an opportunity to create a new forum in which you can pose your communications conundrums.  Submit your questions by clicking here. We will select one or two questions each month and post our advice in the following issue. You'll never feel alone in your communications planning again.